Here is a list of FAQ’s. If you have any other questions please email The FAM Team at Hello@fashionavemom.com

Shopping

What forms of payment do you accept?

Currently we accept PayPal.

How often do you release new products?

The FAM Team are always searching for the best new products to bring to our shoppers. We try to add new product weekly!

What is your return policy?

We offer a 10 day return policy on all our non customized products. Please contact us within 10 days with issue relating to the product and a photo of the defective item so that we can process the return. All Customized projects are final sale. If there is an issue with the product please contact us within 10 days of receiving the product along with a photo showing the issue.

Do I need an account to buy from the FashionAveMom shop?

Not at all! Accounts are optional to place an order. They are free to setup and they help speed up the checkout process.

What are your customer service hours?

Our hours are 9am to 5pm ET Monday-Friday. When you email us at hello@fashionavemom.com we try to get to each email as soon as possible.

When will my account be billed?

Your account is billed upon purchase. This includes any pre-order purchases.

Why doesn't my promo code work on my order?

Please note that some of our products might be excluded from any promotions. Specific vendors might not be included in promos, discounts or sales. Additional sale exclusions may apply for sitewide sales and other promotions. Please visit our Terms & Conditions for additional details.

I placed an order recently, but now it's on sale. Can I receive a price adjustment?

We do allow price adjustments on certain items up to 24 hours after the order has been placed. This time period applies regardless of whether or not your order has shipped. Custom orders are not eligible for price adjustments, regardless of when the order was placed. Only one promotional code may apply to your order. Price adjustments are not available during the week of Thanksgiving/Black Friday/Cyber Monday sales. Please contact hello@fashionavemom.com to initiate a price adjustment.

Why doesn't my promo code work on my international order?

Unfortunately, we are unable to offer promotions or discounts on international orders at this time.

I saw something I love, but it’s sold out! Will you be restocking it?

Most of our items are made exclusively for us or as a collaboration, so items can be restocked but might take a little bit of time if they become a hot seller. Please email us at hello@fashionavemom.com if you have any questions about an item’s availability.

How do I cancel my order?

Order cancellations may be possible if you reach us within an hour of your order being placed. If your order has already been produced, processed or shipped, a cancellation will not be possible. Please allow 24 hours to determine if your order is eligible for cancellation. Contact us at hello@fashionavemom.com to cancel your order.

Is my information safe?

To help ensure your private information is safe while shopping with FashionAveMom, we use (SSL) technology to encrypt and protect the data you send to us over the Internet.

Shipping

Which countries do you ship to?

We currently only ship within the U.S. with plans to expand to more countries worldwide. Please note that certain items may not be eligible for international checkout.

Do you ship internationally?

We currently do not ship internationally but we hope to soon.

When are items shipped?

Orders are shipped Monday-Friday. We make every effort to fulfill our orders promptly and ship in-stock items within 3 business days. Orders placed over the weekend will be processed on Monday. In the event of delay, we will notify you via email or phone.

Some items may take longer to ship. Most custom-made items personalized items typically have production times before shipping. Typical production time is -5 days and this might be longer our to holiday rush times.

Delivery information can be found on the product detail pages for these items.

Please take note of any shipping details in our product listings for specific shipping estimates.

Do you offer rush delivery?

We don’t offer rush shipments. You can email us at hello@fashionavemom.com to see if we can accommodate urgent gift needs and we’ll try our best to assist you.

Can I track my order?

If you have an account with FashionAveMom, you can track your order in the “My Account” section. We also will send you an email when your product has shipped with a tracking number.

Returns

Do you offer returns?

We are happy to refund or exchange approved items within 10 days after product has been received, provided they are returned unused, in their original packaging with tags. Email us at hello@fashionavemom.com along with a photo of the damaged item.  A restocking fee of $8 shall apply.

Please note that there are exceptions for specific products. Custom items can not be returned. If there is an issue with the item please email us within 10 days along with a photo of the item with the issue. Return details can be found for each product listing.

We do not accept returns on intimate apparel, personalized items or any item that specifies it is not eligible for return or exchange including sale items that end with .95, unless they are faulty.

We will refund items, but we do not refund delivery or shipping charges: this includes charges for sending your return back to us.