Here is a list of FAQ’s. If you have any other questions please email The FAM Team at


What forms of payment do you accept?

Currently we accept PayPal.

How often do you release new products?

The FAM Team are always searching for the best new products to bring to our shoppers. We try to add new product weekly!

What is your return policy?

We offer a 10 day return policy on all our non customized products. Please contact us within 10 days with issue relating to the product and a photo of the defective item so that we can process the return. All Customized projects are final sale. If there is an issue with the product please contact us within 10 days of receiving the product along with a photo showing the issue.

Do I need an account to buy from the FashionAveMom shop?

Not at all! Accounts are optional to place an order. They are free to setup and they help speed up the checkout process.

What are your customer service hours?

Our hours are 9am to 5pm ET Monday-Friday. When you email us at we try to get to each email as soon as possible.

When will my account be billed?

Your account is billed upon purchase. This includes any pre-order purchases.

Why doesn't my promo code work on my order?

Please note that some of our products might be excluded from any promotions. Specific vendors might not be included in promos, discounts or sales. Additional sale exclusions may apply for sitewide sales and other promotions. Please visit our Terms & Conditions for additional details.

I placed an order recently, but now it's on sale. Can I receive a price adjustment?

We do allow price adjustments on certain items up to 24 hours after the order has been placed. This time period applies regardless of whether or not your order has shipped. Custom orders are not eligible for price adjustments, regardless of when the order was placed. Only one promotional code may apply to your order. Price adjustments are not available during the week of Thanksgiving/Black Friday/Cyber Monday sales. Please contact to initiate a price adjustment.

Why doesn't my promo code work on my international order?

Unfortunately, we are unable to offer promotions or discounts on international orders at this time.

I saw something I love, but it’s sold out! Will you be restocking it?

Most of our items are made exclusively for us or as a collaboration, so items can be restocked but might take a little bit of time if they become a hot seller. Please email us at if you have any questions about an item’s availability.

How do I cancel my order?

Order cancellations may be possible if you reach us within an hour of your order being placed. If your order has already been produced, processed or shipped, a cancellation will not be possible. Please allow 24 hours to determine if your order is eligible for cancellation. Contact us at to cancel your order.

Is my information safe?

To help ensure your private information is safe while shopping with FashionAveMom, we use (SSL) technology to encrypt and protect the data you send to us over the Internet.

Shipping & Returns

Order processing usually takes between 2-7 days. For custom items please add 2-7 days depending on holiday rush. You can find more on the custom item page regarding delivery times. Once your order is processed, you will receive shipping confirmation via email (be sure to check your spam folder if you don’t see it). Shipping is handled by one of our partner couriers – DHL, USPS, and local post offices.

Shipping information

Because not all of our products are stored in one warehouse, and because some of our products are hand-crafted, and made to order, you may get multiple packages per order. We make every effort to ship products as soon as possible.


Delivery times will vary according to location, and are estimated here:

United States: 1-3 weeks

We cannot guarantee delivery times, and during high-volume periods, on very rare occasions, delivery may take up to 6 weeks. If your order has not arrived in 8 weeks, you will be eligible for a full refund.

Due to new Tariffs being placed:

Buyers Please Note: 

  • Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer responsibility.  
    *  Please check with your country customs office to determine what these additional costs will be prior to buying. 

Return & Refund policy

We’re devoted to making sure our customers, and babies are always happy. If you’re not completely satisfied with your purchase, we’re here to help.

Do not send your purchase back to the manufacture, contact our customer service team at

We are happy to refund or exchange approved items within 10 days after product has been received, provided they are returned unused, in their original packaging with tags. Email us at along with a photo of the damaged item.  A restocking fee of $8 shall apply.

We do not accept returns on intimate apparel, personalized and custom items or any item that specifies it is not eligible for return or exchange including sale items that end with .95, unless they are faulty.

We will refund items, but we do not refund delivery or shipping charges: this includes charges for sending your return back to us.

Please note that there are exceptions for specific products. Custom items can not be returned. If there is an issue with the item please email us within 10 days along with a photo of the item with the issue. Return details can be found for each product listing.

To be eligible for a refund, we must be able to verify your purchase. Once we’ve confirmed your purchase, you must return the item to us. Your refund will be processed once we receive your return.Do not send your purchase back to the manufacture, contact our customer service team at

If you need to exchange something, contact our customer service team at You will be responsible for paying your own shipping costs to return the item to us. Shipping costs are non-refundable. If you receive a refund, the cost of shipping and the $8 restocking fee will be deducted from your refund.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a few days of processing (dependent on your card issuers policies). 

We strive for complete 100% satisfaction. If your item does not arrive within the promised 8 weeks, you will receive a full refund.  

Lost in transit? 

If your item does not arrive within the promised 8 weeks, you will receive a full refund. We are also happy to send you a replacement which may take 2-4 weeks to be delivered.