Here is a list of FAQ’s. If you have any other questions please email The FAM Team at Hello@fashionavemom.com
Shopping
Currently we accept PayPal.
The FAM Team are always searching for the best new products to bring to our shoppers. We try to add new product weekly!
We offer a 10 day return policy on all our non customized products. Please contact us within 10 days with issue relating to the product and a photo of the defective item so that we can process the return. All Customized projects are final sale. If there is an issue with the product please contact us within 10 days of receiving the product along with a photo showing the issue.
Not at all! Accounts are optional to place an order. They are free to setup and they help speed up the checkout process.
Our hours are 9am to 5pm ET Monday-Friday. When you email us at hello@fashionavemom.com we try to get to each email as soon as possible.
Your account is billed upon purchase. This includes any pre-order purchases.
Please note that some of our products might be excluded from any promotions. Specific vendors might not be included in promos, discounts or sales. Additional sale exclusions may apply for sitewide sales and other promotions. Please visit our Terms & Conditions for additional details.
We do allow price adjustments on certain items up to 24 hours after the order has been placed. This time period applies regardless of whether or not your order has shipped. Custom orders are not eligible for price adjustments, regardless of when the order was placed. Only one promotional code may apply to your order. Price adjustments are not available during the week of Thanksgiving/Black Friday/Cyber Monday sales. Please contact hello@fashionavemom.com to initiate a price adjustment.
Unfortunately, we are unable to offer promotions or discounts on international orders at this time.
Most of our items are made exclusively for us or as a collaboration, so items can be restocked but might take a little bit of time if they become a hot seller. Please email us at hello@fashionavemom.com if you have any questions about an item’s availability.
Order cancellations may be possible if you reach us within an hour of your order being placed. If your order has already been produced, processed or shipped, a cancellation will not be possible. Please allow 24 hours to determine if your order is eligible for cancellation. Contact us at hello@fashionavemom.com to cancel your order.
To help ensure your private information is safe while shopping with FashionAveMom, we use (SSL) technology to encrypt and protect the data you send to us over the Internet.
Shipping & Returns
Order processing usually takes between 2-7 days. For custom items please add 2-7 days depending on holiday rush. You can find more on the custom item page regarding delivery times. Once your order is processed, you will receive shipping confirmation via email (be sure to check your spam folder if you don’t see it). Shipping is handled by one of our partner couriers – DHL, USPS, and local post offices.
Shipping information
Because not all of our products are stored in one warehouse, and because some of our products are hand-crafted, and made to order, you may get multiple packages per order. We make every effort to ship products as soon as possible.
Delivery
Delivery times will vary according to location, and are estimated here:
United States: 1-3 weeks
We cannot guarantee delivery times, and during high-volume periods, on very rare occasions, delivery may take up to 6 weeks. If your order has not arrived in 8 weeks, you will be eligible for a full refund.
Due to new Tariffs being placed:
Buyers Please Note:
- Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer responsibility.
* Please check with your country customs office to determine what these additional costs will be prior to buying.
Return & Refund policy
We’re devoted to making sure our customers, and babies are always happy. If you’re not completely satisfied with your purchase, we’re here to help.
Do not send your purchase back to the manufacture, contact our customer service team at hello@fashionavemom.com
We are happy to refund or exchange approved items within 10 days after product has been received, provided they are returned unused, in their original packaging with tags. Email us at hello@fashionavemom.com along with a photo of the damaged item. A restocking fee of $8 shall apply.
We do not accept returns on intimate apparel, personalized and custom items or any item that specifies it is not eligible for return or exchange including sale items that end with .95, unless they are faulty.
We will refund items, but we do not refund delivery or shipping charges: this includes charges for sending your return back to us.
Please note that there are exceptions for specific products. Custom items can not be returned. If there is an issue with the item please email us within 10 days along with a photo of the item with the issue. Return details can be found for each product listing.
To be eligible for a refund, we must be able to verify your purchase. Once we’ve confirmed your purchase, you must return the item to us. Your refund will be processed once we receive your return.Do not send your purchase back to the manufacture, contact our customer service team at hello@fashionavemom.com
If you need to exchange something, contact our customer service team at hello@fashionavemom.com. You will be responsible for paying your own shipping costs to return the item to us. Shipping costs are non-refundable. If you receive a refund, the cost of shipping and the $8 restocking fee will be deducted from your refund.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a few days of processing (dependent on your card issuers policies).
We strive for complete 100% satisfaction. If your item does not arrive within the promised 8 weeks, you will receive a full refund.
Lost in transit?
If your item does not arrive within the promised 8 weeks, you will receive a full refund. We are also happy to send you a replacement which may take 2-4 weeks to be delivered.
